Trade Returns Policy

Returns Policy

This returns policy applies to the following customers:

A trade installer

A Wholesaler / Re-seller

If you are 'A member of the public' please click here to view the return's policy.

We do NOT accept returns - ALL SALES ARE FINAL

If your item is faulty (within 7 days)

If you receive your item and believe it is faulty or damaged, you must contact us immediately. You can contact us by email trade@electrosmart.co.uk or by phone 01429 860997

Any damage must be reported to the courier upon taking delivery.

We will help assist you in trying to diagnose the fault, and if possible rectify the fault.

If this is not possible, we will raise a return for you.

The item must be returned to us in as new condition, in the original undamaged packaging.

If the item included a free item as part of a package or promotion, this also must be returned.

It is your responsibility to ensure the returned goods are adequately packaged and returned to us within 7 days of the invoice date. We recommend you use a tracked and insured delivery service.

The return postage and all associated costs in returning the product is your responsibility.

If upon receipt we find the product to be faulty, we will offer a replacement or refund.

If your item is faulty (after 7 days)

After 7 days your product is covered by manufacturer warranty.

If the product is covered by manufacturer warranty, you will need to raise a return request within the warranty period.

We will help assist you in trying to diagnose the fault, and if possible rectify the fault.

If this is not possible, we will raise a return for you.

It is your responsibility to ensure the returned goods are adequately packaged and returned to us within 7 days of the return request being approved. We recommend you use a tracked and insured delivery service.

The return postage and all associated costs in returning the product is your responsibility.

We will return the product to the manufacturer on your behalf to determine the outcome of your warranty claim.

The timescale for this differs from manufacturer to manufacturer.

Only when determined by the manufacturer will be product be repaired or replaced.

You are responsible for collecting or arranging a courier for the repaired or replacement.

Products purchased from us are not transferable. You must be the purchaser of the product in order to return it under warranty.

Some manufactures offer warranty based on manufacture date, and not purchase date. Details of these are listed below;

Hikvision offer a 3 year warranty from the date of manufacture (the date of manufacture is on the retail box, and in some cases on the product)

HiLook by Hikvision offer a 2 year warranty from the date of manufacture (the date of manufacture is on the retail box, and in some cases on the product)

Toshiba offer a 2 year warranty from the date of manufacture (the date of manufacture is on the product)

WD offer a 2 year warranty from the date of manufacture (the date of manufacture is on the product)